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Infrastructure Technology Specialist

2 months ago

Melbourne, Victoria, Australia iSelect Full time
About iSelect

iSelect is a leading online comparison and purchasing platform that helps Australians save time, money, and effort when making big decisions about their lives. With over 20 years of experience, we provide a one-stop destination for comparison and purchasing across insurance, utilities, and personal finance products.

We operate in a growth-orientated, agile, and progressive environment that fosters innovation and rewards success. Our team members have high levels of empowerment and accountability, which are underpinned by a pragmatic, down-to-earth, and relatable approach.

Job Summary

We are seeking a highly skilled Infrastructure Technology Specialist to join our technology team. As a key member of our team, you will play a critical role in supporting iSelect's critical services and ensuring their effective operation.

Key Responsibilities
  • Platform Support:
    • Manage and support customer, digital, and integration platforms.
    • Ensure adherence to Service Level Agreements (SLAs) by triaging tickets, prioritizing tasks, and communicating effectively with stakeholders.
    • Collaborate with the security team to uphold IT security policies.
  • Infrastructure Management:
    • Support and manage iSelect's infrastructure to maintain business stability.
    • Provide escalation support (level 2-3) to desktop support teams and assist with configuration management and back services.
    • Resolve incident problem tickets both independently and with other technology teams.
  • Apple MacBook Support:
    • Responsible for the roll out and support of Apple MacBook and provide technical expertise across both hardware and software.
Requirements
  • 4+ years of experience in enterprise infrastructure support.
  • Level 2/Level 3 escalated technical and infrastructure support.
  • Apple Mac experience is essential.
  • Experience managing hardware components such as physical and virtual servers (Amazon AWS, Microsoft Azure, and on-prem VMware hybrid infrastructure platforms).
  • Deployment and maintenance of end-user technology using Intune & JAMF (bonus) configuration management suites.
  • Administration and management of On-Prem Active Directory, Office365/Messaging & Azure environment.
  • TIL Foundation certificate is preferred.
  • Network fundamentals such as CCNA/P or equivalent.
  • Experience managing multiple vendors.
  • Excellent organizational and time management skills.
  • A good understanding of troubleshooting techniques and tools.
  • Strong communication and interpersonal skills.
What We Offer
  • Hybrid and Flexible Working: Save time commuting, we have the option to split your time working both in our office and from home.
  • Professional Development: We encourage ongoing learning and development with free access to the full LinkedIn Learning Library, our own in-house learning Academy, and regularly run initiatives such as our relationship with 'Juno Adaptive Leaders Program' which enable you to continually upskill.
  • Recharge Days: For the times when you just need to take a break, we offer three extra days to use at your discretion (yes, in addition to your 20 days Annual Leave).
  • Referral Bonus: Earn yourself an extra $1500 by referring another superstar to join our team.
  • Salary Packaging: We can help you to maximize your salary with options such as novated leasing.
  • Paid Parental Leave (for both primary and secondary caregiver) and a Return to Work Bonus for when you're ready to come back.
  • Income Protection Insurance: A monthly income replacement benefit (after a waiting period) if you are medically certified as unable to work due to an injury or illness that is not work-related.
  • Wellbeing Centre: Our online platform which provides education, support, and tools to help you live a healthier and happier life – find online yoga, cardio, and boxing classes, healthy recipes, and meditation and mindfulness tools.
  • Employee Assistance Program: Free access to qualified psychologists and coaches who can assist you with the demands of work and home life.
  • Rewards Platform: A simple way of saving money for you and your family by offering you instant discounts and cashback at hundreds of retailers. Earn and redeem points while you spend.
  • Annual iStar Trip: We love to reward and recognize our employees, whether you've gone above and beyond or consistently upheld our Values of 'Being Brave', 'Keeping it Real', 'Celebrate', and 'Have Heart'.