Full Time Systems Support Specialist

4 weeks ago


Nunawading, Victoria, Australia Beacon Lighting Full time
About Beacon Lighting

Beacon Lighting is a leading lighting retailer that has been continuously growing and evolving over the past 50 years. We understand the importance of lighting in our daily lives and strive to provide our customers with the best possible solutions. Our team is passionate about enhancing wellbeing and helping our customers love the space they're in.

The Role

This maternity leave contract role is a 50/50 hybrid position, with most of the on-site requirement being at Nunawading and one day a week required at Derrimut. You will also be responsible for providing first-level support to end users of POS systems, responding to service requests and inquiries, and escalating complex issues to level 2 Support or external developers. Additionally, you will be required to provide status reports and updates to stakeholders and your immediate manager regarding SLA status, create and maintain a System Knowledge-Base, and be available for on-call works as required outside of business hours.

About You

To be considered for this role, you will need to demonstrate prior experience in an IT/Helpdesk environment, retail POS systems support, and excellent problem-solving and analytical skills. You will also need to be able to engage and influence stakeholders, have excellent written and verbal communication skills, and have Microsoft SQL experience preferred.

Benefits

We offer an attractive salary package, generous product discounts, and a great supportive team culture. This is a fantastic opportunity to work within an ASX listed company that has been constantly evolving and striving for success for over 50 years.



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