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Customer Experience Manager
3 weeks ago
We operate on a rotating roster between 8am - 7pm Monday to Friday, with a flexible hybrid work arrangement that requires two days per week in the office.
This role offers room for career development and growth, providing exceptional service and maximising customer experience to HUB24 clients.
Key Responsibilities:- Contact Centre inbound and outbound call enquiries
- Provide a point of contact for clients and actively manage the client relationship, including producing welcome emails for new clients
- Assist with client enquiries in line with the company's service offering and liaise with key relationships
- Draft and produce client communications as required by advisors and managers
- Superannuation or managed funds experience, with knowledge of insurance or banking products and familiarity with platform products and wrap services
- Proven client service experience in a call centre environment, with a passion for delivering outstanding customer interactions
- Energised by resolving questions and supporting clients through excellent phone interaction
- Strong written and verbal communication skills, with the ability to engage multiple stakeholders effectively both internally and externally
