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Customer Service Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $60,000 - $80,000

Job Title: Customer Service Representative

We are seeking a highly motivated and experienced customer service representative to join our team. This role provides an opportunity to work in a dynamic environment, providing excellent customer service to a diverse range of customers.

About the Role

This is a full-time position that involves managing a high volume of incoming telephone calls and emails, responding to customer inquiries, and resolving customer complaints in a professional and courteous manner.

Main Responsibilities:
  • Provide exceptional customer service through effective communication, active listening, and empathy.
  • Manage customer relationships by responding to customer inquiries, resolving issues, and escalating concerns when necessary.
  • Develop and implement solutions to improve customer satisfaction and retention.
  • Maintain accurate records of customer interactions, including phone calls, emails, and meetings.
Requirements

To be successful in this role, you will need:

  • A minimum of 2 years' experience in a customer service role.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Strong problem-solving and analytical skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Familiarity with Microsoft Office Suite and other productivity software.
What We Offer

We offer a competitive salary and benefits package, including:

  • A generous leave entitlement.
  • An opportunity to work with a dynamic team.
  • Ongoing training and development opportunities.
About Us

We are a leading organization in the legal profession, committed to building and maintaining a respectful and inclusive workplace. We value diversity and strive to create an environment where everyone feels valued and respected.

To apply for this role, please submit your resume and cover letter outlining your key experience and motivations for this position.

Contact Information: J-18808-Ljbffr #J-18808-Ljbffr