Customer Support Representative

4 weeks ago


Adelaide, South Australia Plenti Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Specialist. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and chat.

Key Responsibilities

  • Provide timely and effective support to customers, resolving their queries and concerns in a professional and courteous manner.
  • Develop and maintain a deep understanding of our products and services, ensuring that customers receive accurate and up-to-date information.
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience.
  • Stay up-to-date with regulatory requirements and industry developments, ensuring compliance with all relevant laws and regulations.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to helping our customers achieve their financial goals.



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