Care Quality Specialist

1 week ago


Perth, Western Australia RAAFA WA Full time

At RAAFA WA, we pride ourselves on delivering exceptional care to our residents and clients. Our well-established Quality and Clinical Governance Team is seeking a highly motivated and experienced Quality Coordinator to join their ranks.

About the Opportunity

This full-time position will provide overall leadership and management to RAAFA's 5 Residential Aged Care Facilities, ensuring compliance with legislated quality standards and industry guidelines. As a key member of the team, you will be accountable for monitoring and supporting facility staff to deliver high-quality care and clinical outcomes that meet the expectations of our residents and clients.

You will have the opportunity to work collaboratively with the Senior's Living Team to oversee quality systems and processes that drive RAAFA's Residential Aged Care business. This role requires a person who is passionate about working in aged care, has a genuine care and respect for older people, and is self-motivated to apply industry knowledge and skills to support a culture of continuous improvement, consumer engagement, and quality service delivery.

Benefits To You
  • Competitive Salary + Vehicle or Vehicle Allowance
  • Salary Packaging– as a non-profit organisation, you can salary package up to $15,899
  • Career & Development Paths – RAAFA offers various ongoing career development opportunities.
  • Employee Assistance Program – Access confidential counselling services for personal or work-related issues
  • Employee Referral Program – Earn bonuses for recommending friends
  • Exclusive RAAFA Club Membership
  • Discounted Services- including health insurance and gym membership
  • Corporate Zoo Membership- Visit Perth Zoo for free
  • Supportive culture- be welcomed into an organisation who provide a supportive, friendly and positive culture within all of our staffing groups
This Role Will See You
  • Support in the coordination of accreditation requirements ensuring sites are prepared for external audits.
  • Monitor industry for changes in industry quality/compliance legislation and manage organisational responses.
  • Monitor client feedback and support Managers in responding to feedback.
  • Support in coordinating and monitoring RAAFA's internal auditing program.
  • Attend onsite monthly Quality Meetings to support the team to meet their monthly quality KPI's.
  • Conduct on-site auditing as required.
  • Monitor and support facilities to submit National Quality Indicators and Serious Incident reports.
  • Coach and develop managers to build capacity within their teams to ensure the organisation exceeds compliance with legislated quality standards and other industry standards and guidelines.
  • Provide quality reports to the General Manager Residential Care and Quality & Clinical Governance Manager with analysis and recommendations.
  • Work within the RAAFA management team to positively respond to recommendations that arise from the Aged Care Royal Commission.
  • To attend all RAAFA Residential Aged Care Facilities on a regular basis, where is it expected they will engage with key stakeholders including facility personnel, older persons and their representatives.


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