Supporting Complex Systems

2 weeks ago

Sydney, New South Wales, Australia beBeeSoftware Full time $100,000 - $120,000

**Job Title:** Software Technical Support Specialist

About the Role

This is a mid-level position that requires 1-2 years of experience in Application Support. The successful candidate will ensure smooth operations, troubleshoot faults, and support products including GeoSCADA, AVEVA System Platform, and AVEVA Plant SCADA.

Key Responsibilities
  • Investigate and resolve complex software issues, propose workarounds
  • Document activities and findings accurately in case management systems
  • Contribute to digital self-help materials and internal knowledge sharing
  • Collaborate with other support centers and departments
  • Ensure positive customer interactions through empathetic communication
Requirements

The ideal candidate should have 2-4 years of Application Support experience, preferably within an ASX top 100 company. A tertiary qualification in Engineering or Computer Science is preferred.

  • Experience with AVEVA System Platform and Plant SCADA or GEO SCADA
  • Understanding of Windows OS, networking, and security
  • Ability to troubleshoot using Windows tools and commands
  • Experience with hardware-software integration
  • Self-motivated, quick thinker, focused on customer satisfaction
What We Offer

We support your growth and learning, no matter your current skill level. This role offers a hybrid work model (3 days in-office) at our office, along with benefits.

About Us

We are a global specialist in energy management and automation. Our mission is to be the trusted partner in sustainability and efficiency.

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