Experienced Claims Management Team Lead
2 weeks ago
About the Role:
We are seeking a seasoned Claims Management Team Lead to join our team at Ignite. As a leader, you will be responsible for driving high performance within the Claims Department, fostering a culture of excellence, and ensuring we meet our service level targets.
Key Responsibilities:
- Effectively manage and lead allocated claims teams, including recruitment and talent development.
- E nsure compliance with relevant legislation and internal guidelines.
- Achieve annual financial, customer, operational, and quality assurance targets while minimizing losses.
- Coach and develop Claims Assessors, providing ongoing technical support to maximize team productivity.
- Minimize claims loss costs and identify improvement opportunities in claims management.
- Establish performance objectives, evaluate direct reports' performance, and provide training to ensure team success.
About You:
To succeed in this role, you will have:
- A proven track record of meeting KPIs and achieving results-oriented goals.
- Demonstrated experience in complex claims and problem-solving, with the ability to use initiative to drive team objectives.
- Strong written and oral communication skills, with the ability to influence senior management.
- The capacity to lead under pressure, manage multiple tasks concurrently, and adapt to various stakeholder expectations.
- A minimum of 3 years' experience leading a large team, with knowledge of insurance policies and law.
- Resilience, problem-solving skills, and the ability to manage stakeholder expectations effectively.
What We Offer:
As a valued member of our team, you can expect:
- A competitive salary range of $120,000 - $150,000 per annum, depending on location and experience.
- A dynamic work environment that fosters growth, innovation, and collaboration.
- Ongoing training and development opportunities to enhance your skills and expertise.
Location:
This role is based in [location], with potential for remote work arrangements.
Ignite is an equal opportunities employer committed to diversity and inclusion. If you are a motivated and experienced professional looking to make a meaningful impact, please apply now.
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