Financial Services Professional

4 days ago

Newcastle, New South Wales, Australia Commonwealth Bank Full time

We are seeking an enthusiastic customer service professional to join our team for a part-time permanent role in Hamilton.

Please note that rosters are predetermined. Before applying, ensure you are available to cover the following roster:

  • 16 hours per week: Monday 9:30am - 3:30pm
  • Tuesday: 9:30am - 3:00pm
  • Wednesday: 9:00am - 3:00pm
Role Overview

The Retail Banking Services (RBS) team delivers a seamless banking experience to over 10 million personal and small business customers. We have been serving our local communities for over 100 years, with market-leading products, services, and technology.

As the public face of CommBank, we positively impact our customers' lives at all stages, from opening their first account to planning for retirement.

About the Role

As a Customer Banking Specialist Relief in our Branch, you will:

  • Have in-depth conversations with every customer about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
  • Provide support to local branches: Newcastle branch, and Newcastle Coast Area.
  • Support customers with enquiries, maintenance on accounts, and process applications for credit products.
  • Complete Financial Health Checks to assess customers' financial needs and identify any changes.
  • Provide options for the customer through education & demonstration of our in-branch technology and digital banking options.
  • Problem solve & provide effective solutions while championing our processes, procedures, & drive our risk-adverse culture.
Requirements

We are interested in hearing from people who have:

  • Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.
  • Excellent communication skills & the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, act with integrity, and place the customer at the centre of everything you do.
  • Ability to work in a busy, commercial, and driven retail environment while seeing the big picture for customers and providing them with holistic solutions.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.

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