Technical Systems Specialist

1 week ago


Melbourne, Victoria, Australia Bupa Full time

About Bupa

Bupa is a global healthcare organisation dedicated to providing exceptional customer experiences. With a proud history of care and a clear purpose, we strive to make a positive impact on people's lives.

Our Asia Pacific region operates across Australia, New Zealand, and Hong Kong, with ambitious plans for sustainable growth. We collaborate closely with business stakeholders to deliver efficient technical support services that advance our strategic objectives and ensure system stability.

This role is critical in ensuring seamless operation and optimisation of business applications and integrations across systems. You will focus on managing, troubleshooting, testing, and supporting applications to enhance user experience, maintain system reliability, protect data privacy, and minimise downtime.

You will be responsible for:

  • Providing analytical, problem-solving, testing, and technical troubleshooting skills to resolve reported tickets efficiently.
  • Assisting senior analysts with analysis of requirements from business and technical stakeholders.
  • Supporting senior developers with application and integration development tasks.
  • Maintaining and enhancing knowledge base support documentation.
  • Drafting and executing test cases and preparing test data for UAT.
  • Coordinating server/software upgrades with business and technical stakeholders.
  • Performing UAT/PVT and documenting results.
  • Involving in HC releases/onboarding and participating in Bupa's change management process.

Key Requirements

To succeed in this role, you will need:

  • A degree-level qualification in a relevant field.
  • Minimum 2-3 years of experience in a similar System/Application/Integration Analyst role.
  • Minimum 2 years of experience in the IT/Healthcare industry.
  • Excellent analytical, problem-solving, and influencing skills.
  • Strong customer-facing and stakeholder expectation management skills.
  • Experience with SQL, SAS, and/or Data Bricks/Warehouse.
  • Proven success in contributing to a team-oriented environment.

What We Offer

We offer a competitive salary, a range of benefits, and flexible working arrangements. You will have opportunities to innovate, collaborate with colleagues, and grow your career in a dynamic and supportive environment.

At Bupa, we value diversity, inclusion, and respect. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.



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