Senior Cloud Operations Support Engineer

3 weeks ago

Brisbane, Queensland, Australia HKT Full time

About HKT

HKT is a leading telecommunications service provider in Hong Kong, connecting people and businesses through innovative technologies. Our goal is to provide seamless and secure connectivity solutions, empowering organizations to thrive in the digital age.

Role Overview

This role is part of our engineering team, dedicated to delivering exceptional cloud operations support. As a Senior Cloud Operations Support Engineer, you will be part of a globally distributed DevOps team, responsible for managing and supporting our cloud-based systems and infrastructure.

Key Responsibilities

  • Manage and monitor cloud-based systems to ensure high availability, performance, resource utilization, and security.
  • Lead the design and implementation of build, test, release, and deployment infrastructure environment with a focus on orchestrating system provisioning, deployment, scaling, and monitoring.
  • Perform regular system maintenance, including patching, upgrades, backups, and security reviews.
  • Collaborate with cross-functional teams to deploy, configure, and maintain cloud resources and services.
  • Collaborate with vendors and service providers to resolve issues and improve service delivery.
  • Develop strategies to manage the frequency of appropriate support packages and patch applications.
  • Document, maintain, and share systems architecture diagrams, standards, best practices, troubleshooting guides, standard operating procedures, provisioning, and configuration.
  • Troubleshoot and resolve technical issues related to cloud infrastructure, applications, and services.
  • Stay up-to-date with emerging technologies, industry trends, and best practices related to cloud operations.

Agile/Scrum

  • Participate in Agile SCRUM activities such as daily standup, sprint planning, and retrospective meetings.
  • Employ continuous delivery patterns and collaboratively work with other members to achieve successful continuous delivery solutions.
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality service.

Mentoring

  • Participate in the team building effort.
  • Ability to delegate technical execution or responsibilities to junior staff members.
  • Provide technical guidance and mentorship to junior team members in all areas of engineering.

Requirements

  • Bachelor's degree in computer science or a related field. Relevant certifications (GCP Professional, AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator) are a plus.
  • 4+ years proven experience as a Cloud Operations/DevOps Engineer or a similar role, with a focus on managing, supporting, and automating cloud-based infrastructure.
  • Experience in systems management or software development with an eagerness to automate wherever and whenever the possibility arises.
  • Multinational work experience.
  • Ability to present complex analysis in a clear, concise, and actionable manner.
  • Building relationships across teams to increase effectiveness.
  • Experienced in Google Cloud Computing.
  • Experienced in Kubernetes.
  • Experience in microservices and event-driven architectures.
  • Experience with scripting languages like Python, Bash, etc.
  • Experience with Infrastructure as Code (IAC), incl. GitOps framework, Terraform, etc.
  • Ability to identify key technical points and potential value in a certain technical discipline.
  • Ability to handle and solve product/project problems and difficulties independently.

Preferred Qualifications

  • Experience with GitLab CI/CD.
  • Experience with Redis.
  • Experience with Jenkins.
  • Experience with Github actions.
  • Experience with Ansible.
  • Experience with Auth0 and JWT authentication.
  • Experience in Elasticsearch or Big Data databases (MongoDB, etc.).
  • Experience with Relational Databases (PostgreSQL, MySQL, etc.).
  • Experience with SAFe (Scaled Agile Framework or any other Agile Framework).
  • Demonstrated ability to accurately estimate and scope the design & development work.
  • Ability to mentor and train software engineers.
  • Provide technical interviews in his/her area of expertise.

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