Retail Store Operations Manager

3 weeks ago

Sydney, New South Wales, Australia Vinnies Australia Full time

The St Vincent de Paul Society is a leading provider of community support services, whose mission is to shape a more just and compassionate society. We believe our employees are key to our success.

Our staff are recognised for their achievements and are offered promotional opportunities on a meritocracy basis and values driven team environment and culture.

Your new role:

An exciting opportunity for an experienced retail leader to join Vinnies as Retail Area Manager to oversee the network of stores in the North West Sydney area.

Your role is vital to continuing the revenue growth of the stores within the area through effective sales strategies and other development initiatives.

You will work with diverse retail teams with high level of commitment to providing customers with excellent shopping experience.

Your proven success in managing multiple stores, achieving sales targets and leading/inspiring team members are highly critical to this role.

Your responsibilities in your new role:

  • Leading, growing and developing teams of paid employees and volunteers
  • Ensuring extraordinary customer service is provided to every customer, every time
  • Embedding exceptional operational and visual merchandise standards
  • Meeting and exceeding sales and KPI performance of the stores
  • Champion the voice of the donor by upholding the highest standards in product sorting, pricing, and placement
  • Building and supporting the volunteer workforce and engaging with the local community
  • Role-modelling a 'safety first' culture in stores
  • Use the company's mission and values to support decision making, act as a brand advocate inside and outside of the stores

To be successful in this role, you will need:

  • Relevant tertiary qualification/s in business, management and/or retail and demonstrated significant experience working in the management of large retail outlet/s
  • Demonstrated ability in successfully leading retail and supply chain operations
  • Proven people management skills including leading, motivating, coaching and developing teams
  • Proven ability to review and analyse business data and analytics to enable effective reporting and decision-making on operational performance
  • Financial acumen and experience in managing P&L
  • High-level understanding of current issues facing the retail sector and not for profit industry
  • NSW driver licence and ability to travel across the region

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