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Banking Solutions Specialist
2 weeks ago
The Commonwealth Bank's Retail Banking Services team delivers a seamless banking experience to millions of customers. As a Customer Banking Specialist Relief, you'll play a critical role in ensuring that customers receive the highest level of service.
We're seeking a skilled professional who can navigate complex financial situations, providing expert advice and guidance to customers. Your ability to communicate effectively and empathetically will be essential in building strong relationships with customers and driving business growth.
In this role, you'll have the opportunity to develop your skills and expertise in financial services, working closely with colleagues to deliver exceptional customer experiences. You'll also contribute to the development of our risk-adverse culture, identifying opportunities to improve processes and procedures.
- Key Responsibilities:
- Engage with customers to understand their financial needs and provide tailored solutions
- Support customers with enquiries, account maintenance, and credit applications
- Conduct Financial Health Checks to assess customers' financial wellbeing
- Provide education and training on in-branch technology and digital banking options
We're interested in hearing from individuals with:
- Experience in financial services, retail, or hospitality
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, commercial environment
- A passion for delivering exceptional customer service
