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Early Childhood Customer Service Specialist
2 months ago
Northcott is seeking a highly skilled Customer Service Consultant to join our Early Childhood team in Tamworth. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our customers, families, and staff.
Key Responsibilities- Provide top-notch customer service and support to our customers, families, and staff.
- Effectively manage enquiries from customers and external stakeholders, ensuring timely and efficient resolution.
- Complete intake and sign up for new customers, working closely with the Northcott Intake Manager and Team to ensure a smooth handover into service delivery.
- A background in customer service/call centre and/or the human services industry.
- Experience using booking or intake system and experience using a call centre system.
- Demonstrated proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs, and the ability to navigate internet technology and multiple systems.
- Proven ability to write clear and concise business/customer communications.
- Excellent interpersonal and communication (both written and verbal) skills.
- Positive and helpful attitude – focuses on achieving a positive customer outcome.
- Studies or qualifications in disability, social sciences, or any relevant field are preferred.
- Lived experience with and/or understanding the National Disability Insurance Scheme (NDIS) and/or the disability sector.
- Current Driver's Licence - P1 minimum
- Valid Working with Children's Check Clearance - mandatory
- Valid NDIS Worker Screening Check (NDIS WC) or willingness to obtain – mandatory
- Working Rights in Australia for Full-Time Employment
- Fully vaccinated for COVID-19 (including minimum 1 x booster) in accordance with current Northcott Requirements
- Induction Training Program – We have a tailored training program to help you understand how we meet targets and see the highest standards.
- Supportive and experienced Team Leaders & Managers – we want to see you succeed
- Diverse and Inclusive—Our teams are multi-cultural, and we embrace different cultures and opinions.
- A diverse group of people in a great team environment who share knowledge, pursue growth, and desire excellence.
- Salary packaging, Perkbox, health and wellbeing benefits, and more
- Great leave entitlements & flexible working environment.
