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Strategic Operations Manager

2 weeks ago

Melbourne, Victoria, Australia Xero Full time
Job Description

Xero is dedicated to helping small businesses thrive by automating routine tasks, surfacing actionable insights, and connecting them with the right data, advisors, and apps. Our goal is to build a stronger economy that can change the world.

In this role, you will play a key part in developing and operationalising Xero's people strategy. You will support the refinement of our PX strategic roadmap and transform it into an executable plan with measurable processes. You will also assist in implementing these programs in partnership with PX program leads while enhancing the abilities of the PX team.

You will work closely with the General Manager of PX Operations and your peers to contribute significantly to overseeing the effective operation of the function, which includes all PX-related forums, working with the GM PX Operations and PXLT on board papers, and general business management of the PX function.

This role requires collaboration across PX and key teams to address challenges, align approaches, and drive strategic initiatives. You will identify and implement efficiencies, automate reporting, and streamline workflows to enhance PX operations. Additionally, you will facilitate strategic workshops, align PX messaging with business priorities, and support large cross-functional projects.

Key Responsibilities:
  • Refine and operationalise the PX strategy, ensuring alignment across PX teams and key partners.
  • Develop and track PX OKRs, operating plans, and key metrics.
  • Provide clear, data-driven insights to enable senior decision-making.
  • Prepare strategic materials, initiative updates, and performance metrics.
  • Partner across PX and key teams to address challenges, align approaches, and drive strategic initiatives.
  • Identify and implement efficiencies, automate reporting, and streamline workflows to enhance PX operations.
  • Facilitate strategic workshops, align PX messaging with business priorities, and support large cross-functional projects.
  • Drive data literacy, analytical rigor, and continuous learning across PX.

Requirements:
  • Ideal candidate has 3+ years of consulting experience (HR experience an added bonus but not required).
  • Experience in shaping strategic narratives through presentations tailored to the relevant audience.
  • Strong ability to extract data and insights to inform decision-making.
  • A big-picture mindset—able to step back and assess priorities rather than diving straight into execution.
  • Experience in workshop facilitation/delivery in various formats.

Why Xero?
Xero offers a generous paid leave policy, dedicated paid leave for physical and mental wellbeing, health insurance, life insurance, income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits.