Claims Relationship Manager
3 days ago
About the Opportunity
">We are seeking a dedicated and results-driven Claims Relationship Manager to join our team at Ensure Recruitment. This is an exciting opportunity for someone who is passionate about building and maintaining strong client relationships, thriving in a fast-paced environment where they can make a real impact on client performance and revenue growth.
Key Responsibilities
">- Manage day-to-day relationships with clients, providing troubleshooting support and analysis to identify trends in claims, cost, and root causes.
- Collaborate with clients to implement processes and procedures that reduce risks and improve safety and performance.
- Educate clients on compliant claims management, industry codes, and legislation.
- Proactively engage with clients to manage pre-claim activities, such as injury prevention and performance improvement.
- Lead claims reviews and ensure meetings are focused and productive.
- Identify cross-sell opportunities to grow client relationships and contribute to revenue targets.
- Analyse performance trends and develop strategies to improve client service and satisfaction.
- Maintain strong internal relationships to ensure service delivery aligns with client needs.
Skills & Experience
">- Strong communication skills with the ability to manage conflict and maintain positive relationships.
- Proficient in Microsoft Office Suite; experience with Salesforce is desirable.
- Experience in the insurance, workers' compensation, or claims management sectors is preferred (1-3 years).
- Knowledge of legislation and industry best practices in claims management is a plus.
- Ability to build and maintain relationships with both clients and internal stakeholders.
- Experience in strategic engagement, identifying business opportunities, and managing service recovery plans.
About You
">This role would suit someone with a strong background in claims management, looking to take their career to the next level. As a Claims Relationship Manager, you will have the opportunity to work with a variety of clients, building relationships and driving revenue growth.
What We Offer
">We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, as well as a range of benefits including professional development opportunities and a dynamic work environment.
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