Claims Relationship Manager

3 days ago


Melbourne, Victoria, Australia Ensure Recruitment Full time

About the Opportunity

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We are seeking a dedicated and results-driven Claims Relationship Manager to join our team at Ensure Recruitment. This is an exciting opportunity for someone who is passionate about building and maintaining strong client relationships, thriving in a fast-paced environment where they can make a real impact on client performance and revenue growth.

Key Responsibilities

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  • Manage day-to-day relationships with clients, providing troubleshooting support and analysis to identify trends in claims, cost, and root causes.
  • Collaborate with clients to implement processes and procedures that reduce risks and improve safety and performance.
  • Educate clients on compliant claims management, industry codes, and legislation.
  • Proactively engage with clients to manage pre-claim activities, such as injury prevention and performance improvement.
  • Lead claims reviews and ensure meetings are focused and productive.
  • Identify cross-sell opportunities to grow client relationships and contribute to revenue targets.
  • Analyse performance trends and develop strategies to improve client service and satisfaction.
  • Maintain strong internal relationships to ensure service delivery aligns with client needs.

Skills & Experience

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  • Strong communication skills with the ability to manage conflict and maintain positive relationships.
  • Proficient in Microsoft Office Suite; experience with Salesforce is desirable.
  • Experience in the insurance, workers' compensation, or claims management sectors is preferred (1-3 years).
  • Knowledge of legislation and industry best practices in claims management is a plus.
  • Ability to build and maintain relationships with both clients and internal stakeholders.
  • Experience in strategic engagement, identifying business opportunities, and managing service recovery plans.

About You

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This role would suit someone with a strong background in claims management, looking to take their career to the next level. As a Claims Relationship Manager, you will have the opportunity to work with a variety of clients, building relationships and driving revenue growth.

What We Offer

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We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, as well as a range of benefits including professional development opportunities and a dynamic work environment.


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