Senior Relocation Specialist

2 days ago

Brisbane, Queensland, Australia beBeeRelocation Full time

Relocation Expert Opportunity

Toll is seeking a highly skilled Relocation Expert to join our team in Brisbane. As a key member of our Government & Defence team, you will play a crucial role in delivering exceptional relocation experiences for Australian Defence Force (ADF) members and their families.

The ideal candidate will possess strong case management skills, with the ability to interpret policy and legislation. Excellent communication and interpersonal skills are essential, as you will work closely with diverse stakeholders to ensure seamless relocation processes.

  • Deliver high-quality end-to-end relocation experiences through world-class case management, policy compliance, advocacy, and escalation resolution.

  • Ensure expectation management by educating members and their families on service scope and the relocation life cycle.

  • Proactively administer Defence relocation policy and entitlements, guaranteeing benefits and entitlements align with policy and client key performance indicators.

  • Respond promptly to routine telephone and email enquiries.

About You:

  • Previous experience in case management or a similar field would be advantageous.

  • Strong analytical and problem-solving skills, with the ability to interpret complex policies and legislation.

  • Excellent written and verbal communication skills, with the ability to interact professionally with diverse stakeholders.

  • Strong attention to detail and time management skills.

  • Proficiency in all Microsoft applications.

  • Mandatory: Must be an Australian Citizen or Permanent Resident.

Benefits:

  • Flexible work options available.

  • Supportive team environment.

  • Full training provided.

  • Office location: Edward St Brisbane - close to public transport.

What Moves You?

At Toll, we help deliver what matters. From food, fuel, medicine, and rescue services, we keep businesses and communities thriving. Every day brings change, and we see that as an opportunity. To be curious, to ask the right questions, and build meaningful connections. Because finding new ways to solve problems is what we do.

Are you excited about this role but concerned you don't meet all the requirements? If you have similar skills and are willing to learn, then we encourage you to apply anyway. We value diversity, inclusivity, and authenticity in our workplace. So, if you're interested in this role but your past experience doesn't align perfectly, please talk to us – you may be just the right candidate for this or other roles we have coming up.

Everyone is welcome at Toll, regardless of age, ethnicity, gender, or ability.

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