
Resident Experience Specialist
1 week ago
Description:
We are seeking a highly skilled Customer Service Consultant to join our team. In this rewarding role, you will be responsible for providing exceptional customer service and support to our residents and their families.
Key Responsibilities:
- Manage resident administration including enquiries, admissions and maintaining occupancy targets
- Provide prospective residents and loved ones with a warm, welcoming, and informative introduction to the care home
- Shared reception duties as the face of the care home and other administrative functions as required
About You:
- Minimum of a Cert III in Business Administration or equivalent experience
- Previous experience gained in a similar admin/customer service role
- Patience - working in a care home is fun and rewarding, we truly love our residents, but it also requires calm and patience, and a sunny disposition
- Diplomacy and a proactive approach is particularly important in this role. You might be speaking to a worried family, or a confused resident, and although you can't always provide answers, you can reassure and follow up
- Intermediate to advanced skills across the MS Office Suite
- Highly developed organisation and time management skills - prioritisation and self-direction is key in this role
- Previous experience in an aged care or retirement living sales environment is advantageous
What's in it for you?
- We set you up for success from the get-go with our dedicated Induction program
- Supportive, collaborative, and caring team culture
- Continual learning and development opportunities
- Discounts on Bupa products - insurances, optical, dental
- Exciting benefits on offer from our Bupa partners
- Internal transfers across our care homes
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