Quality Assurance Manager
1 week ago
At Downer, we are seeking a highly skilled Quality Assurance Manager to join our team. This role offers a broad scope of responsibilities, including leading and managing compliance, complaints handling, and auditing processes.
- Job Description:
- We currently have an opportunity for a Quality Assurance Manager to drive compliance, continuous improvement, and quality assurance across the housing contract.
- This role requires a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for clients.
- You will play a key role in driving business excellence by leading and managing compliance, complaints handling, and auditing processes.
- Key Responsibilities:
- Lead and manage compliance, complaints handling, and auditing processes
- Develop and implement internal and external audit programs to assess and improve procedural adherence
- Collaborate with Quality & Compliance teams to drive continuous improvement initiatives
- Prepare and deliver detailed client reports, including monthly summaries and performance analysis
- Support the development and maintenance of key contract plans and OHS&E systems
- Required Skills and Qualifications:
- Qualifications in a building-related, OH&S, or quality-related discipline, with relevant certifications
- Proven experience in quality management systems and compliance auditing
- Strong communication and interpersonal skills, with the ability to influence and negotiate effectively
- High-level computer literacy, including Microsoft Office and database systems
- Ability to interpret technical specifications and contractual documents and manage reporting requirements
- Benefits:
- Training and development to support and diversify your career
- Opportunities for advancement within the company
- A comprehensive benefits package, including health insurance, retirement savings, and employee assistance programs
- A dynamic and inclusive work environment that values diversity and promotes a culture of belonging
- Other Information:
- Downer is an equal opportunity employer committed to diversity and inclusion
- We encourage applications from all backgrounds, including First Nations people and those from culturally and linguistically diverse communities
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