
Front of House Administrator
2 days ago
We are currently seeking a motivated and friendly Front of House Receptionist to join our dynamic team at Northern Beaches Hospital, providing world-class, Level 5 delineation services for both public and private patients.
Key responsibilities:
- Greet and check-in patients, ensuring a positive and professional first impression.
- Answer incoming calls, address inquiries from both patients and their families.
- Manage patient data and medical records, ensuring accuracy and confidentiality.
- Coordinate with medical and administrative staff to ensure seamless patient flow.
- Maintain the reception area, ensuring it is clean, organized, and welcoming.
- Assist with general office administration tasks as required.
- Comply with all privacy regulations and policies.
- Ensure effective management of all patient admissions and discharges in the inpatient management system.
- Provide administration support to the nursing staff.
Knowledge, skills and attributes:
- Previous experience in a customer service or receptionist role, ideally in a medical or healthcare setting.
- Demonstrated commitment and provision of exceptional customer service.
- Strong communication skills with the ability to interact effectively with patients, families, and staff.
- Excellent organizational skills and attention to detail.
- Ability to multi-task and remain calm under pressure.
- Proficiency with office software and booking system and experience of electronic inpatient management systems such as WebPAS and EMR (experience with any medical software is an advantage).
- A professional, compassionate, and friendly demeanour.
- Understanding of patient confidentiality and privacy laws.
- Knowledge of basic computer applications including Microsoft Office, Excel and Internet.
- Understanding of medical terminology.
- Good communication skills and ability to liaise with Bookings and Admission, as well as Theatre reception.
- Demonstrated ability to work well within a team.
- A proven professional phone manner.
Northern Beaches Hospital offers an excellent opportunity for candidates who wish to provide high-quality care to patients and contribute to a collaborative and supportive environment.
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