Senior Retail Manager

3 weeks ago


Burwood, Victoria, Australia Swarovski Full time

About Swarovski

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Awarded the Austrian Crystal Manufacturer of the Year, Swarovski is a leading global fashion and jewelry company with a rich heritage dating back to 1895.

Our vision is to be the leader in the international luxury crystal market with a unique and recognizable brand image.

About the Role

  • As a Senior Retail Manager, you will lead and grow a team with passion and enthusiasm, striving for excellence in every customer interaction.
  • You will build a loyal portfolio of existing and new customers, acting as a role model, leading by example with passion and enthusiasm.
  • Support recruitment, coach and motivate the team to drive the business and support the implementation of the monthly service and sales plan, goals and targets.
  • Facilitate the on-boarding of New Starters, in-store and ensure a seamless customer experience.

About You

You are an experienced retail manager with:

  • 2+ years of experience working in a multi-cultural retail environment
  • Experience in luxury, fashion, and lifestyle brands
  • Leadership and coaching skills, digital proficiency, learning agility, and growth mindset
  • A winning personality to easily establish trustful relationships

What We Offer

You can expect a range of benefits, including:

  • Swarovski products discounts
  • Employee Assistance Program
  • Volunteering leave
  • Learning and development programs

Masters of Light Since 1895



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