Technical Support Specialist

4 days ago


Canberra, ACT, Australia Kirra Services Full time

About Us

Kirra Services is a leading provider of ICT solutions, specializing in hardware and software procurement for government, corporate, and education sectors.

We deliver comprehensive services including cyber security, consulting, recruitment, and project management to ensure our clients receive the best possible support.

Job Description

The Technical Support Specialist will play a crucial role in maintaining and supporting on-premises messaging infrastructure in a multi-forest distributed environment.

Key responsibilities include integrating complex ICT infrastructure software and applications with messaging systems, proactively maintaining and patching distributed enterprise systems, and developing defect remediation procedures.

Additionally, the successful candidate will be responsible for analyzing, logging, tracking, and resolving complex issues related to messaging, creating and peer reviewing standard operating procedure documentation, and providing user management for Minerva ITS admins and standard users on Core system.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A highly developed knowledge of Exchange and AD administration, Message Transfer Agents, Microsoft Skype administration, and experience with XMPP chat tools.
  • Expertise with Lotus Domino products and experience with VoIP trunking.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Familiarity with Nutanix, Fortinet family of software, Cisco networking, HYKU, Citrix, Microsoft products, Titus, Liquidware, Ivanti, Red Hat, Tanium, Netbox, Carbon Black, ICINGA system monitoring, and Prometheus.

Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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