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Senior Client Services Manager

3 weeks ago


Geelong, Victoria, Australia beBeeCareers Full time
Job Description

We are seeking an experienced Client Coordinator to lead and support our team of client coordinators, overseeing task allocation and service delivery through data-informed planning. The ideal candidate will possess excellent communication and interpersonal skills, highly developed organisational and prioritising skills, and the ability to prioritise and meet deadlines.

Key Responsibilities:
  • Manage client information systems, ensuring accurate, secure data collection to support reporting, compliance, and service improvement.
  • Regularly analyse client data—such as service usage, demographics, and engagement—to identify trends and improve operations.
  • Dashboards and reporting tools to monitor key performance indicators and evaluate service effectiveness.
  • Investigate complaints, incidents, and feedback to identify root causes and recommend service improvements.
Requirements:
  • Bachelor's degree or higher qualification in Business Administration or related field, or at least 5 years of relevant work experience.
  • Excellent communication and interpersonal skills.
  • Highly developed organisational and prioritising skills.
  • Ability to prioritise and meet deadlines.
  • Demonstrated self-awareness and self-management ability.
  • Computer literate for work processing, data base management.
  • Proactive and focused on continuous improvement.
  • Proven problem solving and conflict resolution skills
What We Offer:
  • Work Flexibility: Enjoy hybrid working arrangements with the ability to work from home up to 2 days per week and work flexible hours as appropriate for your role.
  • Work From Anywhere: For up to 4 weeks each year and the option to take extended unpaid leave (for rest/travel/career break/etc)
  • Your Birthday Off: Take your birthday off each year because it should be celebrated.
  • A Warm Welcome: Experience a tailored onboarding with Personalised Induction Plans.
  • Grow and Learn: Professional development is in your hands with the Prestige Training Hub and 5 days of paid study leave.
  • Give Back: Access One paid Volunteer Day to make a meaningful impact in your community.
  • Celebrate: Join our Monthly Birthday Celebrations, Wellness Initiatives, mid-year Awards night, Christmas Parties, Guest Speakers, Team Building Exercises, and more.