Executive Reservations Manager

7 hours ago


Brisbane, Queensland, Australia Accor Full time
Lead Reservations Team at Accor

Accor offers a unique opportunity for an experienced reservations supervisor to lead the team and drive success in this key role.

About Us

Step into the world of hospitality with Accor, where our global network of 5,000+ properties unlocks diverse career paths and international experiences. Immerse yourself in innovative projects, comprehensive training programs, and cutting-edge technology that fuels growth.

Job Overview

We are seeking a skilled reservations leader to oversee daily operations, train, and mentor a team of reservation agents to deliver exceptional customer service and achieve sales targets. This is an exciting opportunity to collaborate with other departments, optimize revenue opportunities, and enhance the overall guest experience.

Responsibilities
  • Supervise Daily Operations: Ensure efficient handling of inquiries, bookings, and cancellations while maintaining accuracy across all distribution channels.
  • Train and Mentor Team Members: Foster exceptional customer service and drive sales performance through effective training, coaching, and support.
  • Monitor Reservation Systems: Verify inventory, rates, and availability to guarantee seamless guest experiences.
  • Customer Service: Handle escalated inquiries and resolve issues promptly to maintain high guest satisfaction levels.
  • Collaboration: Work closely with other departments to identify and capitalize on revenue opportunities and improve the overall guest experience.
Requirements
  • Previous Experience: Proven track record in reservations or front office roles, preferably within a hotel environment.
  • Leadership Skills: Strong ability to effectively train, motivate, and supervise a team.
  • Communication Skills: Excellent communication and interpersonal skills to interact with guests and colleagues professionally.
  • Technical Skills: Proficiency in reservation systems and Microsoft Office suite.
  • Multitasking: Ability to multitask, prioritize tasks, and work effectively in a fast-paced environment.
What We Offer

As a member of the Accor team, you'll enjoy a competitive estimated salary of $80,000 - $110,000 per year, depending on your location and experience. Our company culture emphasizes personal passion, creativity, and a vibrant workplace atmosphere, making it the perfect place to ignite your career. Experience recognition, empowerment, and endless opportunities for career advancement in a dynamic and supportive environment.



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