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Rental Operations Specialist

2 months ago

Preston, Victoria, Australia SIXT Australia - VIC & SA Full time
About SIXT Australia

SIXT Australia is a premium car rental company that offers exceptional service, competitive rates, and a wide range of vehicles to suit every need.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring seamless rental experiences, and contributing to the growth and success of our business.

Key Responsibilities
  • Provide exceptional customer service, exceeding customer expectations through proactive communication, empathy, and a positive attitude.
  • Manage rental agreements, ensuring accurate and efficient processing, and resolving any issues promptly.
  • Respond to customer inquiries, addressing concerns, and providing solutions in a timely and professional manner.
  • Pick-up and delivery of vehicles, maintaining a high level of presentation and cleanliness.
  • Perform general administrative tasks, including data entry, reporting, and maintaining accurate records.
  • Contribute to the achievement of sales targets, promoting additional rental products and services to customers.
  • Participate in ongoing training and development, staying up-to-date with industry trends, and best practices.
Requirements
  • Excellent communication and interpersonal skills, with a strong ability to build rapport with customers and colleagues.
  • Strong attention to detail, with a focus on accuracy and efficiency in all aspects of the role.
  • Previous experience in customer-facing roles, preferably in the retail or hospitality industry.
  • Competent computer skills, with proficiency in software applications and systems.
  • Current, unrestricted full driving license, and the ability to work in a fast-paced environment.
  • Flexibility to work a variety of shifts, including weekends, and a willingness to adapt to changing circumstances.
What We Offer
  • A competitive remuneration package, including a generous bonus structure and opportunities for career advancement.
  • Ongoing training and development, with a focus on building skills and knowledge in the vehicle hire industry.
  • A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration.
  • Access to a range of employee benefits, including discounts on SIXT rentals and other NRMA Group services.
About Us

SIXT Australia is part of the NRMA Group, a leading provider of car rental services in Australia. We are committed to delivering exceptional customer experiences, while maintaining a strong focus on safety, quality, and sustainability.