IT Service Delivery Manager
1 day ago
We are seeking a seasoned IT professional to manage and enhance service delivery.
Main Responsibilities:- Optimize and maintain IT services, ensuring they meet stakeholder expectations across business units and service delivery partners.
- Oversee service quality, handle incidents, support project execution, advocate for partner experience, uphold governance processes, and generate performance reports.
- Foster collaboration with internal and external stakeholders to synchronize IT solutions with business priorities and ensure successful service outcomes.
- Extensive experience in IT management, partner engagement, and stakeholder leadership.
- Solid background in alternate delivery approaches and vendor coordination.
- In-depth knowledge of ITIL, infrastructure technologies, and software development practices.
- Strong communication, business analysis, and strategic advisory skills.
- Advanced problem-solving, emotional intelligence, and a service-focused mindset.
Benefits: This role offers the opportunity to work in a dynamic environment, collaborate with talented professionals, and contribute to the growth and success of our organization.
What We Offer: A competitive compensation package, opportunities for career advancement, and a supportive work environment that fosters creativity and innovation.
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