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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Branch Customer Advisor. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service: Provide a seamless and consistent customer experience, ensuring that all customer interactions are handled efficiently and effectively.
- Product and Service Knowledge: Work with customers to identify their needs and provide tailored solutions, ensuring that they receive the best possible service.
- Transaction Processing: Assist customers with account opening, unsecured lending, and banking transactions, ensuring that all transactions are completed accurately and efficiently.
- Customer Data Management: Ensure that all customer details are accurate and up-to-date, maintaining high standards of data quality.
- Training and Development: Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to provide the best possible service to our customers.
- Customer Focus: A passion for delivering exceptional customer service and a commitment to quality.
- Teamwork: The ability to work collaboratively as part of a team, demonstrating resilience, self-motivation, and energy.
- Attention to Detail: A keen eye for detail, ensuring that transactions are completed efficiently and accurately.
- Inclusion and Diversity: An appreciation for the diversity of our customers and a commitment to inclusion.
This role will require you to work a standard Monday to Thursday 9.00am to 4.30pm and Friday 9.00am to 5.30pm schedule. You will be required to travel to our branches in Castlemaine, Bendigo, Maryborough, and occasionally St Arnaud and Ararat, so a valid driver's license and reliable transportation are essential.
About UsNAB is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our people are our greatest asset, and we are dedicated to providing an environment where you can grow and develop your career.
