Production Operations Specialist

5 days ago


Melbourne, Victoria, Australia FNZ Full time

We are seeking multiple experienced IT professionals to join our high-performing team in various locations.

In this role, you will provide application support for our business and key client platforms, acting as a dedicated business partner while representing us on-site at client offices. This role will work under the direction of our clients, focusing on their specific needs and priorities while maintaining alignment with our company's standards and policies.

As a critical member of our team, you will:

  1. Provide Application Support - ensuring that the application is working correctly as deployed.
  2. Supporting Incident & Problem Management – analysis, investigation, diagnosis and problem solving to identify, troubleshoot and resolve production issues.
  3. Release & Change Management – support testing and release process for production fixes.
  4. Service Transition – facilitate the transition between project support and production support for all changes.
  5. Service Level Management – support the Service Managers in delivering services within KPIs, SLAs and contractual obligations.

About FNZ

FNZ Group is an established and rapidly growing FinTech company, transforming the way financial institutions serve their wealth management customers. We provide services that span the entire wealth management value chain, from digital user experience to back-office trade execution, settlement, and investment/member administration.

Today, we are responsible for over USD $1.5T in assets under administration, held by around 24 million customers of some of the world's largest financial institutions. We are expanding our team across 30+ offices globally.


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