Senior Business Analyst

1 month ago

Melbourne, Victoria, Australia ANZ Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

The Senior Business Analyst is responsible for working with the DDA team to roll out Case Resolution / workflow platform across ANZ's global network.

This is a multifaceted role wherein you will support the solution definition and delivery activities required to be performed by the Institutional Client Servicing project and interact with multiple stakeholders in the division (business, operations, technology, projects) and Group (finance, risk, data governance, technology) to define detailed requirements that can be readily used by the technology team to develop and test proposed solutions.

Key Responsibilities

  • Identify, understand and map process and activities across the Institutional division
  • Identify areas of issues or weaknesses that require being addressed
  • Develop, with help from the business, associated requirements for each of the technology releases, test script and support testing activities
  • Plan and run workshops with multiple business stakeholders and drive right requirement outcomes
  • Take ownership of documenting required business process documents as required
  • Drive continuous improvement across the client servicing process and the BA team to adopt best practices
  • Manage BA team to balance workload and align business priorities to implement agreed solution options and business change recommendations

What We're Looking For

To succeed in this role, you will ideally bring the following:

  • Consulting background or previous BA experience in Financial Services
  • Strong experience of working on big projects / programs involving multiple country rollouts
  • Extensive project integration and implementation projects
  • Strong customer experience project implementation
  • Experience in Salesforce Service Cloud/Financial Cloud is preferred
  • Can appreciate difficult problems and work autonomously on tasks with a moderate complexity, works collaboratively as part of a team and clearly represent consolidated findings

Why Join Us

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

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