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Business Risk Analyst

1 week ago


Melbourne, Victoria, Australia Commonwealth Bank Full time
Job Overview

We are seeking a highly skilled Business Risk Analyst to join our Group Credit Structuring team. This customer-facing role involves working with CBA customers from Small Business Banking and Commercial Banking segments who are experiencing financial difficulty.

The primary objective of the Group Credit Structuring team is to provide care and support to our customers by listening to their concerns and assessing their individual circumstances. We pride ourselves on our vast experiences and expertise in risk management, sharing insights and providing guidance on risk-related matters to our business partners.

Key Responsibilities:

  • Day-to-day management of a portfolio of Business customers experiencing financial difficulty.
  • Demonstrating care and empathy through compassionate and supportive conversations with customers, while maintaining a firm and fair approach.
  • Utilizing risk/credit experience to exercise lending delegation and make sound judgment decisions.
  • Engaging and managing a wide array of stakeholders, including customers, business partners, and internal teams.
  • Identification and effective management of complaints.
  • Excellent analytical and communication skills, with proficiency in Microsoft Office applications.
  • A positive team-based attitude that adds value to the team's productivity and culture.