Remote Support Specialist
7 days ago
We are looking for a skilled Audiologist or Audiometrist to join our ANZ Sales Team as a clinical and product support specialist. In this role, you will have the opportunity to:
- Collaborate with sales professionals to develop and implement training plans that drive account performance improvement.
- Provide expert-level support to customers through remote sessions, ensuring their needs are met and exceeded.
- Stay up-to-date with industry developments, competitor offerings, and market trends to inform your training approach.
- Develop and deliver comprehensive training sessions on selected topics, leveraging your clinical and product expertise.
- Coordinate calendar management to ensure seamless delivery of online training sessions across different time zones.
- Present at various group sessions, events, and seminars to share your expertise with colleagues and customers.
Responsibilities
Your primary responsibilities will include:
- Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
- Providing a high level of Audiological, Product and Technical remote support to customers.
- Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
- Having in-depth clinical and product knowledge to assist with audiological support, technical support and problem-solving to achieve optimal product/clinical outcomes and drive repeat business.
- Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top-up tools); and Audiology training on selected relevant topics.
- Calendar management to ensure availability of online training options across the ANZ territories and time zones.
- Monitoring external market ensuring awareness of competitive products/technologies.
- Presenting and speaking at various online group sessions, events, and seminars.
- Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.
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