Remote Support Specialist

7 days ago


Sydney, New South Wales, Australia GN Group Full time
Why Join Our Team?
We are looking for a skilled Audiologist or Audiometrist to join our ANZ Sales Team as a clinical and product support specialist. In this role, you will have the opportunity to:
  1. Collaborate with sales professionals to develop and implement training plans that drive account performance improvement.
  2. Provide expert-level support to customers through remote sessions, ensuring their needs are met and exceeded.
  3. Stay up-to-date with industry developments, competitor offerings, and market trends to inform your training approach.
  4. Develop and deliver comprehensive training sessions on selected topics, leveraging your clinical and product expertise.
  5. Coordinate calendar management to ensure seamless delivery of online training sessions across different time zones.
  6. Present at various group sessions, events, and seminars to share your expertise with colleagues and customers.

Responsibilities
Your primary responsibilities will include:

  • Collaborating with the Sales Team to implement training plans for improving the performance of accounts within the ANZ territories.
  • Providing a high level of Audiological, Product and Technical remote support to customers.
  • Identifying opportunities via customer audiology enquiries to generate revenue on a long-term basis.
  • Having in-depth clinical and product knowledge to assist with audiological support, technical support and problem-solving to achieve optimal product/clinical outcomes and drive repeat business.
  • Providing Product training (clinic inductions, fitting software, product portfolio, features, unique selling points, competitive aspects); Sales training (upselling, objection handling, differentiating between technology levels, utilising top-up tools); and Audiology training on selected relevant topics.
  • Calendar management to ensure availability of online training options across the ANZ territories and time zones.
  • Monitoring external market ensuring awareness of competitive products/technologies.
  • Presenting and speaking at various online group sessions, events, and seminars.
  • Assisting the Customer Care team and Technical Support team as required to provide a high level of technical support service to clients.


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