Customer Support Associate

1 week ago


Modbury, South Australia Datacom Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team supporting the Department of Home Affairs. In this role, you will provide essential services to customers across Australia and the world.

As a Customer Service Representative, you will be providing support services to customers in relation to visa, citizenship, trade, and customs-related matters. You will have access to knowledge content, extensive training, and leadership support to excel in this fast-paced role.

You will work in a dynamic environment where every customer interaction is unique, and you will use your passion for problem-solving and superior customer service skills to deliver optimum outcomes and service for the customer.

Key Responsibilities
  • Providing high-quality customer service via phone, email, or other communication channels
  • Solving complex problems and escalating issues when necessary
  • Working collaboratively with the team to achieve exceptional results
Requirements

To succeed in this role, you will need:

  • Excellent communication and interpersonal skills
  • A strong attention to detail and ability to multitask
  • Experience working in a customer-facing role, preferably in a call center environment
  • A willingness to learn and adapt to new technologies and processes
What We Offer

At Datacom, we value our employees and offer a range of benefits, including:

  • Talent development programs designed to engage and empower you
  • Certified courses in Business and/or IT to support your career pathways
  • Paid parental leave and employee referral programs
  • Best-in-class rewards and recognition program, including awards and corporate retail discounts

We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges. If you're looking for meaningful work with genuine career progression opportunities, training, and development, we'd love to hear from you.



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