Merchandise Operations Coordinator

4 days ago

Melbourne, Victoria, Australia Melbourne & Olympic Parks Full time

About the Role


Melbourne & Olympic Parks is seeking a dynamic Merchandise Team Leader to plan and deliver merchandise retail operations for events across the Melbourne & Olympic Parks precinct.


Your Key Responsibilities:



  • Build relationships and engage with internal/external stakeholders to plan and successfully deliver merchandise retail operations throughout each event.
  • Provide a high-quality customer experience for clients and guests while managing competing demands from stakeholders and ensuring legislative and safety requirements are adhered to.
  • Plan for and schedule resources, event budgets, and lend your financial acumen to deliver a positive commercial return for clients and the business.
  • Through your collaborative and supportive leadership style, unite teams by fostering a culture of high-performance and fun.

About You:



  • You have an unwavering focus on people's experiences and can balance competing demands like a pro – a fast pace, 'lots of balls in the air' kind of environment is one you thrive in.
  • You build high-trust and effective working relationships with a variety of different people with ease.
  • You have merchandise/retail operations experience ideally within the concert/event environment.
  • You have functional event planning and delivery experience within an arena/stadium, major event, mixed entertainment, or similar environment.
  • You have strong analytical skills with a focus on benchmarking and continuous improvement.
  • You have strong sales skills and an understanding of industry best practice in a retail/merchandise environment.
  • You have demonstrated experience of leading teams in a fast-paced workplace.

We Offer:



  • A competitive estimated salary range of $70,000 - $90,000 per annum, depending on experience.
  • The opportunity to work in a world-class venue and be part of a passionate team that delivers exceptional customer experiences every time.
  • A chance to develop your skills and expertise in a dynamic and fast-paced environment.
  • A commitment to diversity and inclusion, and a safe and respectful workplace culture.

About Us:


Melbourne & Olympic Parks is an iconic, multi-venue precinct with few parallels globally. We showcase Melbourne to the world during the Australian Open and we deliver hundreds of entertainment, sporting and community events each year across our world-class venues.


We value the privacy of every individual's personal information and are committed to the protection of personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic.). Please refer to our careers page for further information.


Please note successful applicants will be required to undertake a pre-employment screening. This includes but is not limited to a national police check and working with children check.

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