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Customer Experience Specialist

1 week ago

Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

We're a bank that believes in more than just financial services. We're committed to making a positive impact on our customers' lives and the communities we serve.

As a Customer Service Officer, you'll be at the forefront of this mission, working closely with our customers to understand their unique needs and provide tailored solutions that exceed their expectations.

Your role will involve exploring customers' financial goals, providing expert guidance on our products and services, and partnering with internal specialists to deliver exceptional customer experiences.

You'll also play a key role in supporting our customers with their digital literacy and online banking needs, helping them to navigate our innovative offerings with confidence.

This is a dynamic and challenging role that requires strong communication skills, attention to detail, and a passion for delivering exceptional customer service.

We're looking for someone who is enthusiastic, proactive, and eager to learn, with a willingness to take ownership of their work and contribute to the success of our team.

We offer a supportive and inclusive work environment, opportunities for professional growth and development, and a competitive remuneration package that reflects your value to our organization.

In return, we ask that you consistently deliver exceptional customer service, meet performance targets, and maintain a high level of product knowledge to support our customers' needs.

Our Community Banking Model

We operate on a shared revenue model based on 'profit-with-purpose', which ensures that profits generated are reinvested directly into the communities that create them.

This approach allows us to make a meaningful impact on the lives of our customers and the communities we serve, while also creating long-term value for our shareholders.

We're proud to be part of a dedicated team focused on promoting local growth and nurturing meaningful relationships with our customers and community partners.