Highway Emergency Response Specialist

2 weeks ago


Perth, Western Australia RAC WA Full time

RAC WA is seeking a skilled and experienced Automotive Mechanic to join our dynamic team as a Roadside Patrol Mechanic.

This role involves providing exceptional service to motorists in need, operating on a flexible rotating shift roster between 6:00am and 11.30pm from Monday to Sunday.

Key Responsibilities:
  • Respond to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC members.
  • Diagnose and troubleshoot vehicle breakdowns and mechanical issues efficiently and accurately.
  • Utilize technical expertise to perform minor repairs and adjustments, including battery replacements, tyre changes, and jump-starts.
  • Deliver excellent customer service, ensuring members' safety and satisfaction during stressful situations.
  • Maintain comprehensive and up-to-date records of services provided, adhering to RAC's procedures and guidelines.

In this role, you will be required to start your day from a designated location and work effectively with colleagues to provide the best possible service to our members.

What We Are Looking For:
  • Experience as an automotive mechanic, with a strong background in diagnosing and repairing various vehicle makes and models.
  • Relevant trade qualification in automotive mechanics or similar field.
  • Exceptional problem-solving skills and the ability to think quickly on your feet.
  • Excellent communication and interpersonal skills to interact effectively with members and colleagues.
  • A valid driver's license with a clean driving record.
What We Can Offer:
  • A competitive salary of AU$80,000 - AU$100,000 per year, depending on experience.
  • A benefits package that includes free roadside assistance and discounts on RAC products and services.
  • Opportunities for professional growth and career advancement within RAC WA.
  • A supportive team environment and access to ongoing training and development programs.


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