Highway Emergency Response Specialist
2 weeks ago
RAC WA is seeking a skilled and experienced Automotive Mechanic to join our dynamic team as a Roadside Patrol Mechanic.
This role involves providing exceptional service to motorists in need, operating on a flexible rotating shift roster between 6:00am and 11.30pm from Monday to Sunday.
Key Responsibilities:- Respond to roadside assistance events, providing on-the-spot mechanical repairs and assistance to RAC members.
- Diagnose and troubleshoot vehicle breakdowns and mechanical issues efficiently and accurately.
- Utilize technical expertise to perform minor repairs and adjustments, including battery replacements, tyre changes, and jump-starts.
- Deliver excellent customer service, ensuring members' safety and satisfaction during stressful situations.
- Maintain comprehensive and up-to-date records of services provided, adhering to RAC's procedures and guidelines.
In this role, you will be required to start your day from a designated location and work effectively with colleagues to provide the best possible service to our members.
What We Are Looking For:- Experience as an automotive mechanic, with a strong background in diagnosing and repairing various vehicle makes and models.
- Relevant trade qualification in automotive mechanics or similar field.
- Exceptional problem-solving skills and the ability to think quickly on your feet.
- Excellent communication and interpersonal skills to interact effectively with members and colleagues.
- A valid driver's license with a clean driving record.
- A competitive salary of AU$80,000 - AU$100,000 per year, depending on experience.
- A benefits package that includes free roadside assistance and discounts on RAC products and services.
- Opportunities for professional growth and career advancement within RAC WA.
- A supportive team environment and access to ongoing training and development programs.
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