Technical Solutions Architect, Contact Centre Expert

1 week ago


Melbourne, Victoria, Australia Singtel Group Full time

About the Role

We are seeking an experienced Technical Solutions Architect to join our team in a senior role. The successful candidate will provide high-level technical advice and expertise to support and maintain architectural integrity of deployed customer ICT environments.

Key Responsibilities

  • Provide strategic technical direction to customers and ensure effective network design and documentation.
  • Design complex business solutions that integrate data, voice, video communications, and systems components into an effective network.
  • Assist Customer Delivery teams with operational support, including architectural views and Level 3 fault resolution.

Requirements

  • Prior experience in a Senior role within pre-sales or Embedded Architect.
  • Experience providing high-level technical advice and expertise to support and maintain architectural integrity of deployed customer ICT environments.
  • Experience in Managed Solutions environments, including maintaining large corporate networks.
  • Tertiary qualifications in IT or Engineering field, with industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous.
  • Eligible to obtain a Baseline/NV1 clearance.

About Optus

At Optus, we value diversity and inclusivity. We strive to create a workplace where everyone feels valued and respected. Our benefits package includes flexible working arrangements, inclusive paid parental leave, access to learning resources, and a vibrant campus life.

Perks at Optus

  • Three days in the office, two days remote, with flexible hours to suit.
  • Inclusive paid parental leave up to 14 weeks for the primary caregiver.
  • Access to online and facilitator-led learning catalogue.
  • Connect at work through employee-led volunteer groups.
  • Vibrant campus life with various facilities.
  • Easy travel options to Sydney Campus.

Salary Range: $140,000 - $170,000 per annum, depending on experience.



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