Technical Solutions Architect, Contact Centre Expert
1 week ago
About the Role
We are seeking an experienced Technical Solutions Architect to join our team in a senior role. The successful candidate will provide high-level technical advice and expertise to support and maintain architectural integrity of deployed customer ICT environments.
Key Responsibilities
- Provide strategic technical direction to customers and ensure effective network design and documentation.
- Design complex business solutions that integrate data, voice, video communications, and systems components into an effective network.
- Assist Customer Delivery teams with operational support, including architectural views and Level 3 fault resolution.
Requirements
- Prior experience in a Senior role within pre-sales or Embedded Architect.
- Experience providing high-level technical advice and expertise to support and maintain architectural integrity of deployed customer ICT environments.
- Experience in Managed Solutions environments, including maintaining large corporate networks.
- Tertiary qualifications in IT or Engineering field, with industry certifications from Cisco, Genesys, NICE, and Microsoft advantageous.
- Eligible to obtain a Baseline/NV1 clearance.
About Optus
At Optus, we value diversity and inclusivity. We strive to create a workplace where everyone feels valued and respected. Our benefits package includes flexible working arrangements, inclusive paid parental leave, access to learning resources, and a vibrant campus life.
Perks at Optus
- Three days in the office, two days remote, with flexible hours to suit.
- Inclusive paid parental leave up to 14 weeks for the primary caregiver.
- Access to online and facilitator-led learning catalogue.
- Connect at work through employee-led volunteer groups.
- Vibrant campus life with various facilities.
- Easy travel options to Sydney Campus.
Salary Range: $140,000 - $170,000 per annum, depending on experience.
-
IT Solutions Architect
6 days ago
Melbourne, Victoria, Australia Singtel Full timeUnlock Career Advancement as a Service Architect, Contact CentreSingtel is seeking an experienced IT Solutions Architect to join our team in a key role that will see you provide high-level technical advice and expertise to support the identification and delivery of technical solutions.About the Role:This critical position involves providing strategic...
-
Service Architect, Contact Centre Expert
4 weeks ago
Melbourne, Victoria, Australia Singtel Full timeTransforming Customer ExperienceAt Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.Your Key ResponsibilitiesProvide technical advice and expertise to support and maintain architectural integrity in customer accounts and the Optus account team.Design and...
-
Melbourne, Victoria, Australia Singtel Full timeUnlock the Future of Customer ExperienceAt Optus, we're on a mission to deliver exceptional customer experiences through innovative technology solutions. As a Service Architect, Contact Centre, you'll play a critical role in shaping the future of our converged environments.Your Key Responsibilities:Provide strategic technical direction to customers, ensuring...
-
Service Architect, Contact Centre Specialist
3 weeks ago
Melbourne, Victoria, Australia Singtel Group Full timeAmbitious goal to be Australia's most loved everyday brandAs a Service Architect, Contact Centre at Singtel Group, you will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Optus account team.Your day in the life of a...
-
Technical Solutions Architect
2 weeks ago
Melbourne, Victoria, Australia Smartsheet Full timeSmartsheet is searching for a Technical Solutions Architect who will provide technical leadership throughout the inside sales process. You will be a trusted solution and technical advisor during the sales process and provide expertise that ensures successful Smartsheet deployment and adoption.This high-profile role is part of the Commercial Sales team and...
-
Service Architect, Contact Centre Specialist
3 weeks ago
Melbourne, Victoria, Australia Singtel Full timeAmbitious Technical ExpertiseAt Singtel, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will provide a high level of technical advice and expertise to support, identify and provide technical solutions and maintain architectural integrity in support of a customer's account and the Singtel account team.Your...
-
Service Architect, Contact Centre Specialist
1 month ago
Melbourne, Victoria, Australia Singtel Full timeTransforming Customer ExperienceAt Optus, we strive to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you will play a crucial role in achieving this goal.Key Responsibilities:Architecture Integrity: Design and document converged environments as a high-level Design Authority.Customer Experience: Provide strategic technical...
-
Technical Solution Expert
6 days ago
Melbourne, Victoria, Australia Smartsheet Full timeSmartsheet seeks a Technical Solution Expert to provide technical leadership throughout the inside sales process. As a trusted solution and technical advisor, you will provide expertise ensuring successful Smartsheet deployment and adoption.This high-profile role is part of the Commercial Sales team and will be a remote position based in Melbourne,...
-
Service Architect, Contact Centre Lead
4 weeks ago
Melbourne, Victoria, Australia Singtel Full timeAmbitious GoalAt Singtel Group, we're on a mission to be Australia's most loved everyday brand. As a Service Architect, Contact Centre, you'll play a vital role in delivering this vision.You'll provide high-level technical advice and expertise to support our customers and maintain architectural integrity in support of our account teams.Your...
-
Service Architect, Contact Centre Specialist
4 weeks ago
Melbourne, Victoria, Australia Singtel Full timeUnlocking Customer Experience through Technical ExcellenceAt Optus, we're committed to delivering exceptional customer experiences. As a Service Architect, Contact Centre, you'll play a critical role in shaping our technical strategy and ensuring seamless interactions between customers and our systems.Your Key Responsibilities:Design and document converged...
-
Technical Solutions Architect
1 week ago
Melbourne, Victoria, Australia REAL TIME AUSTRALIA Full timeOverviewWe are seeking an experienced Technical Solutions Architect to join our team at Real Time Australia. This is a rare opportunity to work on one of the most technically exciting projects in Melbourne within the Finance sector.Estimated Salary: AU$150,000 - AU$180,000 per annumJob DescriptionThis role will involve designing and delivering enterprise...
-
Technical Siebel Solutions Architect
2 weeks ago
Melbourne, Victoria, Australia HiTech Group Full timeOverviewA prestigious Federal Government Department is seeking an experienced Technical Siebel Solutions Architect to join their team on a 12-month contract with the possibility of a 12-month extension.Estimated Salary: $120,000 - $180,000 per annumJob DescriptionThe successful candidate will play a key role in designing and developing end-to-end Siebel...
-
Senior Technical Solutions Architect
3 weeks ago
Melbourne, Victoria, Australia Salt Recruitment Full time{"Job Title": "Senior Technical Solutions Architect", "Job Description": "The CompanySalt, a Global SaaS organisation, is seeking a Senior Technical Solutions Architect to join their team in Melbourne, Australia.This is a hybrid role that requires the ability to work closely with internal Solutions Engineers and Architects to design and architect solutions...
-
Ingenico Contact Centre Team Lead
2 weeks ago
Melbourne, Victoria, Australia Ingenico Group Full timeContact Centre Team Lead - Technical Support Leadership RoleIngenico Group is a global leader in the fintech market, with a rich history spanning over three decades. Our diverse community of experts continues to anticipate the evolution of commerce worldwide, providing merchants with innovative services and solutions that eliminate payment...
-
Innovative Utility Solution Architect
6 days ago
Melbourne, Victoria, Australia Zone IT Solutions Full timeWe are seeking a talented Utility Solution Architect.In this role, you will be responsible for designing and implementing innovative solutions tailored to utility industry clients, ensuring effective integration with existing systems.Key Responsibilities:Analyze business needs and translate them into technical requirements for utility solutions.Design and...
-
Expert AI Solutions Architect
1 week ago
Melbourne, Victoria, Australia KPMG Full timeTransformative AI ExpertKPMG's Connected Technology Group (CTG) is a pioneering team that combines data, intelligent automation, emerging technology, product management, and innovation to deliver cutting-edge solutions to clients.We are seeking an exceptional Senior Solution Architect to drive technology decisions and enable KPMG to stay ahead in the market....
-
Expert Cloud Solutions Architect
1 week ago
Melbourne, Victoria, Australia Clicks IT Recruitment Full timeJob SummaryWe are seeking an experienced Solution Architect to lead the development of complex solutions and provide technical guidance on solution development and integration.About the RoleThe successful candidate will have a demonstrated experience working as an Application Solution Architect on a large transformation program, with excellent analytical and...
-
Technical Solutions Architect
2 weeks ago
Melbourne, Victoria, Australia David Jones Full timeSeamless System Integration SpecialistEstimated Salary: $120,000 - $180,000 per annumAbout the Role:We are seeking an experienced Technical Solutions Architect to join our team at David Jones. As a key member of our technology team, you will play a crucial role in designing and implementing integrated systems that connect diverse software applications.Key...
-
Technical Operations Manager
6 days ago
Melbourne, Victoria, Australia Ingenico Group Full timeJob DescriptionWe are seeking a highly skilled and experienced Technical Operations Manager to lead our Contact Centre team in Melbourne. As a key member of our team, you will be responsible for ensuring the effective and efficient functioning of our Technical contact centre.In this role, you will oversee daily operations, optimise processes to enhance...
-
Technical Solutions Architect
3 weeks ago
Melbourne, Victoria, Australia Avance Consulting Full timeAt Avance Consulting, we are seeking a highly skilled Technical Solutions Architect to join our team.Main Responsibilities:Design and develop advanced software solutions using .NET and Azure technologies.Collaborate with cross-functional teams to integrate APIs and enterprise systems.Implement robust debugging strategies to ensure high-quality software...