Retail Operations and Asset Protection Professional

3 weeks ago

Brisbane, Queensland, Australia Michael Hill Full time

About the Role:


We are seeking a skilled Retail Operations and Asset Protection Specialist to join our Brisbane-based Support Centre at Michael Hill.



Key Responsibilities:

  • Develop and implement compliant processes, documentation, and best practice guides.
  • Coach and guide retail leaders on effective inventory management practices.
  • Support inventory counting and stock take processes, working with the Audit team for verification.
  • Design and implement strategies to enhance safety, security, and loss prevention.
  • Provide assistance in reducing shrinkage across the business by supporting underperforming locations.
  • Participate in 1:1 and group training sessions, collaborating across multiple departments to enhance product knowledge and sales expertise.


What You'll Bring:

  • Experience in retail operations, compliance, or asset protection, ideally in a multi-site environment.
  • Strong leadership and coaching skills with the ability to influence all levels of management.
  • Proven experience in developing and implementing operational processes across diverse portfolios.
  • Working knowledge of security, inventory, POS, and fraud prevention solutions.
  • Excellent communication skills, both written and verbal, with a professional and customer-focused approach.
  • Analytical mindset with the ability to translate complex data into meaningful insights.
  • Strong organisational skills and the ability to work independently or as part of a team.


What We Offer:

  • A dynamic and collaborative work environment within our Brisbane-based Global Support Centre.
  • Opportunities for professional growth and development through training and mentorship programs.
  • Be part of an inclusive and diverse team committed to your success.
  • Competitive salary and comprehensive benefits.
  • Generous discounts on Michael Hill's stunning products.

At Michael Hill, we're passionate about creating exceptional customer experiences and driving operational excellence. If you have a passion for retail operations and asset protection, we'd love to hear from you.

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