Workforce Management Executive
4 days ago
We are seeking a Senior Manager, Workforce Management to lead our team in delivering best practice in workforce planning, forecasting, and operations management.
Key Responsibilities:- Workforce Planning: Develop and maintain monthly FTE and financial forecasts for CS teams enabling the Line of Business to meet service level standards and budget targets
- Forecasting & Planning: Lead the development of a workforce planning framework that delivers a consistent methodology across CS teams
- Telephony and Channel/Real Time Management: Manage IVR, call routing, and messaging for telephony teams across Customer Solutions
The ideal candidate will have 5+ years' experience in leading workforce management, finance and/or procurement teams and possess a strong understanding of contact centre and operations management methodologies. They will also be an exceptional people leader with demonstrable experience in financial management, forecasting, and stakeholder management.
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Strategic Workforce Development Manager
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Sydney, New South Wales, Australia Pacific National Full timeAbout Pacific National's FuturePacific National is committed to becoming a world-class transport and logistics provider, delivering exceptional customer experiences and driving innovation through technological advancements. To achieve this vision, we need a skilled and motivated workforce that is equipped to navigate the challenges of a rapidly changing...
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Workforce Manager
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Sydney, New South Wales, Australia Zone IT Solutions Full timeWe are on the lookout for a Workforce Manager. You will play a key role in managing the workforce planning and optimization processes, ensuring the right staff are in place to meet service level agreements and operational goals.Minimum of 5 years of experience in workforce management within a contact center or similar environment. Strong understanding of...
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Workforce Manager
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Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full timeAbout XPT Software AustraliaXPT Software Australia is a leading software services company, incorporated in 2016.Our team works with top clients across various domains.Job OverviewThis role involves managing a workforce team composed of specialists and analysts.The successful candidate will spearhead standardization and automation of workforce...
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Sydney, New South Wales, Australia WorkForce Software Full timeAbout WorkForce SoftwareOverviewWe are a global provider of workforce management solutions with integrated employee experience capabilities.The WorkForce Suite adapts to each organization's needs, delivering a breakthrough employee experience at the time and place work happens.
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Sydney, New South Wales, Australia NSW Department of Customer Service Full timeAbout the Role:The NSW Department of Customer Service is seeking a Senior Manager, Workforce Capacity Planning to lead and transform our workforce management function. As a strategic thinker and operational leader, you will be responsible for designing, developing, and implementing innovative workforce planning solutions to optimise resource utilisation and...
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Workforce Solutions Specialist
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Sydney, New South Wales, Australia WorkForce Software Full timeBenefits of Joining Our TeamCompetitive compensation packagesOpportunities for career growth and professional developmentAt WorkForce Software, we're committed to delivering exceptional customer experiences and fostering a culture of innovation and collaboration.
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Deputy Workforce Manager
1 day ago
Sydney, New South Wales, Australia NSW Health Full timeEmployment Type: Permanent Full Time, 38 hours per weekPosition Classification: Health Manager Level 3Remuneration: $127,150 - $144,444 per annum + annual leave loading + 11.5% SuperannuationLocation: Royal Prince Alfred HospitalRequisition ID: REQ559514In Sydney Local Health District our vision is Excellence in health and healthcare for all. You will be...
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Workforce Development Manager
8 hours ago
Sydney, New South Wales, Australia NSW Health Full timeThe Workforce Development Manager will play a critical role in driving innovation and continuous improvement in the District's Medical Workforce initiatives. This will involve coordinating and supporting the effective implementation of process improvements, quality assurance measures, and administrative systems.About the PositionAs a Workforce Development...
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Sydney, New South Wales, Australia Certis Full timeJob SummaryCertis Security Australia is hiring a Workforce Planning and Recruitment Specialist to lead our recruitment efforts and develop strategies to attract top talent. As a key member of our HR team, you will be responsible for planning and executing recruitment initiatives that align with our business objectives.The successful candidate will have...
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Security Systems Development Executive
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Team Lead
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Sydney, New South Wales, Australia XPT Software Australia Pty Ltd Full timeAbout XPT Software AustraliaXPT Software Australia is a software services company with expertise in workforce management.Our team has worked on multiple projects across various industries.Job OverviewThis role involves leading a workforce team to achieve business goals.The successful candidate will be responsible for implementing workforce processes and...
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Senior Manager, Workforce Management
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Sydney, New South Wales, Australia Westpac Group Full timeSenior Manager, Workforce Management - Customer and Corporate ServicesSydney, NSW, AustraliaJob DescriptionAll roles at Westpac Group can be considered for flexible working arrangements, such as flexible hours, working remotely, part time work, or job sharing.Permanent, Full-timeSydney or Adelaide, Hybrid workingChallenge your leadership capabilities taking...
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Sydney, New South Wales, Australia Tideri Jobbörse Full timeGet AI-powered advice on this job and more exclusive features. Senior Recruitment Business Partner at ManpowerGroup Australia Permanent recruitment support role Location: Sydney Join our Talent Hub and support our MSP client, Westpac Support the assignment activities of contingent labour engaged via MSP program Westpac from onboarding to exit. About Us...
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Sydney, New South Wales, Australia UKG Full time**UKG Overview**With over 80,000 customers across 150 countries, UKG is a leading provider of workforce management and human capital management solutions. Our comprehensive suite of services includes implementation, consulting, training, and support to help organizations optimize their workforce strategies.As a Senior Solutions Consultant at UKG, you will be...
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