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Scheduling Operations Manager

3 weeks ago

Perth, Western Australia beBee Careers Full time

Are you a results-driven leader seeking to elevate rostering operations with precision, efficiency, and strategic leadership? We are looking for a skilled Scheduling Team Manager to lead and mentor our schedulers and enquiry line staff in creating efficient, sustainable workforce schedules, delivering high-quality care while driving operational success.

About the Role

  • This key position involves effective management of Schedulers & Enquiry Line, including recruitment, training, staffing allocations and rosters, staff meetings, performance reviews and performance management.
  • You will play a crucial role in ensuring efficient rostering of Community Support Workers (CSWs) and other Home Care staff to provide client services according to the needs as established in care plans.
  • The successful candidate will drive financial sustainability of the Home Care services, monitoring agency use and having accountability for achievement and maintenance of agreed rostering KPIs.
  • This role also involves development and maintenance of training support resources for Schedulers & Enquiry Line teams, ensuring adequate induction training and ongoing support for all new Schedulers & Enquiry Line teams.
  • You will be responsible for performance management and development of all Schedulers & Enquiry Line teams, updating scheduling processes to ensure maximum rostering efficiency.
  • This is an opportunity to demonstrate a high commitment to providing exceptional customer service to meet the needs of Home Care clients and staff.
  • You will be required to organise staff coverage from agencies in line with our purchasing policy, adopting and promoting a culture of inclusion, teamwork, and collaboration within the Scheduling Team.
  • This role also involves identifying staffing and rostering gaps and managing recruitment requests to ensure an adequate pool of frontline staff.
  • You will document and report client feedback regarding care services provided, contributing to the continuous improvement of own work practices and enhancing the professional development of self and others.
  • This position requires reviewing and identifying areas for continuous improvement in the rostering functions of all Homecare teams.

About You

  • You will have previous experience in scheduling services, preferably within aged care or healthcare.
  • Proven leadership and supervisory experience, including staff training and development, is essential for this role.
  • A strong communication and administrative background with exceptional attention to detail is required.
  • Knowledge of Client Management Systems (eCase or ComCare experience advantageous) and proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams) is desirable.
  • You will need to manage high-pressure environments while maintaining accuracy, possessing knowledge of SHAADS Award, Aged Care industry, and Quality Standards.
  • A National Police Clearance Certificate (no older than 6 months) and proof of current influenza and Covid-19 vaccinations as per our policies are mandatory.
  • A successful completion of pre-employment medical and reference check is also required.

Why Choose Us?

We value diversity and inclusion, welcoming individuals from all backgrounds to help us honour and value every older person, ensuring their journey is filled with dignity, respect, and joy.

We offer competitive rates, salary packaging benefits, continued superannuation contributions, and health and wellbeing programs to our dedicated workforce.

Ongoing training and development opportunities empower our employees to grow in their careers, making a positive impact on the lives of our clients.