Help Customers Thrive in a Dynamic Team

1 week ago

Brisbane, Queensland, Australia beBeeRepresentative Full time $60,000 - $63,000
Customer Service Representative

This is an opportunity to join a dynamic team as a Customer Service Representative. In this role, you will be responsible for delivering exceptional customer experiences through timely and accurate support.

  • Key Responsibilities:

  • Manage inbound customer inquiries via phone, email, chat, and Help Centre articles,

  • Handle complex and sensitive customer issues with thorough investigation and resolution,

  • Maintain accurate customer account records and process BPay and Direct Debit deposits in line with fraud control procedures,

  • Collaborate with internal teams to report and troubleshoot technical issues, contributing to continuous service improvements,

  • Stay informed on product updates, gameplay changes, and company policies to provide clear and confident guidance to customers.

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