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IT Infrastructure Specialist
1 week ago
Job Title: Application Support Specialist
About the Role:
We are seeking an experienced Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support to our applications and ensuring that they are running smoothly.
Key Responsibilities:
- Diagnose application errors, identify root causes, and provide timely solutions via phone, email, or ticketing systems.
- Actively monitor system logs, detect potential issues, and proactively resolve performance bottlenecks to minimize downtime.
- Work closely with developers to identify and resolve application bugs, provide feedback on user experience, and report system issues.
- Manage user access, adhere to security protocols, and ensure compliance with relevant regulations.
Skills and Qualifications:
- Experience with Business Logic Engines (BLE), specifically IBM Business Automation Manager and Tibco iProcess.
- Familiarity with Document Management Systems (DMS), including OpenText Integrated Document Management, Direct Capture, and OCR using OpenText Capture Centre.
- Knowledge of Email Processing Automation using Automatic Email Manager.
- Experience with Java Application Hosting using Tomcat.
- Proficiency in Extract, Transform, Load (ETL) Solutions using IBM DataStage.
