Operations Specialist

5 days ago

Redbank Plains, Queensland, Australia FedEx Full time

As a key member of our Brisbane-based Operations Excellence team, you will be responsible for analyzing data and developing reports to achieve our objective of service excellence.

Key Responsibilities

  • Develop, maintain, and enhance data reporting structures and processes to provide management with clear, concise information for decision-making.
  • Develop and enhance reporting mechanisms to generate regular and ad-hoc KPI reports.
  • Ensure accuracy and timely distribution of reported information.
  • Generate ad-hoc reports as directed by management.
  • Contribute to station compliance by performing regular audits of FedEx's policy and procedures.
  • Create and maintain an information database to store internal and external reports and ensure data is backed up at all times.
  • Create and maintain a reporting matrix.
  • Ensure all confidential data is stored securely.
  • Analyze and interpret service data to monitor operational performance and efficiency, as well as provide insight into service performance trends.
  • Analyze service KPIs in line with company models and systems.
  • Generate regular KPI and quality audit analysis reports for distribution to management.
  • Monitor trends in service performance and highlight potential opportunities for improvement to management.
  • Conduct ad-hoc analysis as requested by management.
  • Advise and consult management on actions to increase operational efficiency and quality.
  • Propose solutions based on data analysis results to increase quantitative and qualitative KPI results.
  • Work with management to advise on the most efficient and effective mix of skill sets, resources usage, and staff planning, as well as other areas of efficiency gains.
  • Provide analysis reports on business trends and the impact of possible changes in operations.
  • Participate in projects by providing high-quality data and information to assist project decision-making.
  • Administer operational project implementation plans.
  • Contribute to a climate of continuous improvement of processes, procedures, and systems.
  • Ensure a high level of service is provided to internal and external customers.

    Experience

    • Significant experience in an Operations environment.
    • Previous experience working in an Analyst capacity.
    • Proven ability to accurately and effectively report on data and meet production timelines.
    • Ability to communicate with impact and build first-class relationships.
    • MS Office literate, including advanced Excel and Access skills.

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