Current jobs related to Client Experience Specialist - Melbourne, Victoria - beBee Careers

  • Client Experience and Retention Specialist

    1 week ago

    Melbourne, Victoria, Australia Searchability® Full time

    Client Experience and Retention SpecialistClient Experience and Retention Specialist23 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Client Experience and Retention Specialist

    1 week ago

    Melbourne, Victoria, Australia Searchability® Full time

    Client Experience and Retention SpecialistClient Experience and Retention Specialist23 hours ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by Searchability. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay...

  • Client Experience Agent

    4 days ago

    Melbourne, Victoria, Australia Scanlan Theodore Full time

    2 days ago Be among the first 25 applicantsScanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftsmanship.Founded in 1987 by Gary Theodore, the House's...

  • Client Experience Agent

    4 days ago

    Melbourne, Victoria, Australia Scanlan Theodore Full time

    2 days ago Be among the first 25 applicantsScanlan Theodore is a heritage Australian House - an epitome of elegance and refined sophistication. A House of artisans, luxurious fabrics and human values, it has stayed true to its independent spirit while threading a 40-year heritage of elevated craftsmanship.Founded in 1987 by Gary Theodore, the House's...

  • Client Experience Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeclient Full time

    Proactive Client Solutions Specialist We are seeking a detail-oriented and proactive individual to join our team as a Proactive Client Solutions Specialist. This role requires someone who can work closely with Relationship Managers to deliver bespoke solutions and ensure a seamless client experience across all touchpoints.This is an outstanding opportunity...

  • Client Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBee Careers Full time

    Role OverviewAs a Client Service Consultant, you will be responsible for understanding our clients' needs regarding their financial products and services.You will showcase your ability to ask insightful questions and provide effective solutions to our customers through live chat and phone, as needed, and occasionally make outbound calls to our clients,...

  • Client Experience Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time

    We are seeking a highly skilled and motivated Client Service Associate to join our team. This is an exciting opportunity for someone who wants to work in a fast-paced environment and contribute to the success of our organization.Job DescriptionIn this role, you will be responsible for providing exceptional customer service to our clients. You will be the...

  • Deliver Exceptional Client Experience as a Service Specialist

    6 days ago

    Melbourne, Victoria, Australia beBeeSecurity Full time

    Service Delivery SpecialistThis is a key role within our operations team, where you will play a vital part in ensuring seamless delivery of service and installation works. As the Service Delivery Specialist, you will coordinate, schedule and dispatch jobs for Security Technicians, ensuring that clients receive timely and high-quality service.The day-to-day...

  • Digital Client Experience Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time

    Client Retention SpecialistThis role involves managing the entire customer lifecycle, ensuring seamless processes and effective use of solutions.A strong understanding of digital marketing is required to guide customers in aligning tools with their marketing goals, optimising campaigns, and delivering measurable results.Collaboration with clients is key to...

  • Client Experience

    2 weeks ago

    Melbourne, Victoria, Australia Aussie Founders Club Part time

    Client Experience & AI Enablement Partner Location: Remote (Australia-based) Melbourne office meets 2x/week Be the reason clients say:"That was the smoothest onboarding I've ever had."And then:"I can't believe how much we're using AI already." We're looking for someone warm, sharp and deeply curious about AI to play a key role in the most important moments...

Client Experience Specialist

3 weeks ago

Melbourne, Victoria, Australia beBee Careers Full time

About the Role

">

As a Client Experience Account Manager, you will play a key role in delivering exceptional service to our Transfer Agency clients. You will be responsible for ensuring seamless execution of day-to-day operations, client and regulatory change initiatives, and the safe introduction of new products and services across the SS&C Transfer Agency offering.

">

You will work closely with the Senior Manager, Client Experience Account Management, and Relationship Managers to enhance service quality and drive long-term client value. Your expertise will be sought after by clients who require trusted advisors to understand their business objectives, operational needs, and service expectations.

">

Responsibilities

">
  • ">
  • Provide oversight of all aspects of client service delivery, collaborating with the Senior Manager, Client Experience Account Management, and Relationship Managers to enhance service quality and drive long-term client value.">
  • Act as a trusted advisor to clients by understanding their business objectives, operational needs, and service expectations.">
  • Lead regular service reviews (e.g., monthly), ensuring contractual obligations and KPIs are met while identifying improvement opportunities and aligning on future objectives.">
  • Oversee client and regulatory change initiatives, working with internal teams to define priorities, delivery timelines, and ensure readiness for implementation.">
  • Track and report on client change activities, ensuring transparent communication and timely updates.">
  • Collaborate with internal teams and Relationship Directors to proactively manage client satisfaction and escalate concerns when necessary.">
  • Manage key account management responsibilities, including SLA/KPI tracking, reporting, and invoicing in coordination with the commercial team.">
  • Establish and maintain service meeting schedules and governance models to support structured client engagement.">
  • Drive governance frameworks to ensure optimal client relationships and effective stakeholder engagement.">
  • Serve as the escalation point for critical client issues, overseeing timely resolution and ensuring ongoing service delivery.">
  • Partner with operations teams to implement process improvements following incidents or escalations.">
  • Leverage client performance data and analytics to identify trends, anticipate needs, and enhance service delivery.">
  • Prepare and manage internal and external reporting, including presentation materials and dashboards.">
  • Chair internal client review meetings and support executive reporting.">
  • Complete and distribute weekly and periodic client reports as required.">
    • ">
    • 3–5+ years of account management or client-facing experience, ideally within a technology provider, fund administrator, or financial services firm.">
    • Proven ability to build and manage strong relationships with key stakeholders at multiple levels within client organisations.">
    • Excellent communication and presentation skills, with the ability to clearly articulate complex solutions to both technical and non-technical audiences.">
    • Strong interpersonal and relationship-building skills, with a customer-first mindset.">
    • Demonstrated experience in positioning and managing complex technology and services solutions.">
    • Experience working with technology platforms or SaaS solutions is highly desirable.">
    • Background in asset management or transfer agency is preferred.">
    • Experience in fund accounting is an advantage.">

We're looking for someone who:

">

Is passionate about delivering exceptional client experiences and building strong relationships with key stakeholders.

">

Has a proven track record of driving service quality and driving long-term client value.

">

Can effectively communicate complex solutions to both technical and non-technical audiences.

">

Has strong interpersonal and relationship-building skills, with a customer-first mindset.

">

Is committed to staying up-to-date with industry developments and best practices.

">

What we offer

">

Competitive salary and benefits package.

">

Ongoing training and development opportunities.

">

A dynamic and supportive work environment.

">

Opportunities for career growth and advancement.

">

Recognition and rewards for outstanding performance.

">

How to apply

">

Send your application, including your resume and cover letter, to us through our Careers page.

">

We look forward to hearing from you