Education Support Specialist

5 days ago


City of Greater Geelong, Australia Contour Education Full time
About the Role

We are seeking a highly motivated and customer-centric individual to join our team as an Education Support Specialist. In this role, you will be the first point of contact for students and families, providing exceptional support and guidance throughout their educational journey.

Key Responsibilities
  • Manage student inquiries and concerns in a timely and professional manner
  • Provide clear and concise information about our programs and services
  • Collaborate with internal teams to ensure seamless communication and support
  • Contribute to the development and implementation of strategies to improve student satisfaction and retention
Requirements

To be successful in this role, you will need:

  • A strong customer service background with excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with multiple priorities
  • High level of empathy and understanding of the needs of students and families
  • Proficiency in tools such as monday.com, Google Suite, and Slack

We offer a competitive benefits package, opportunities for professional growth and development, and a dynamic work environment that values teamwork and collaboration.



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