Enterprise Network Engineer

2 weeks ago


Townsville, Queensland, Australia Parity Consulting Full time

We are seeking an experienced IT professional to join our dynamic team. This role is ideal for a highly skilled individual with strong technical expertise, excellent problem-solving skills, and a passion for providing exceptional IT support.

Responsibilities:
  • Provide Level 2 technical support and troubleshoot IT issues efficiently.
  • Assist junior staff and escalate issues to senior engineers as needed.
  • Maintain and support network infrastructure, including firewalls, switches, and PCs.
  • Administer and support Microsoft Intune and Azure environments.
  • Perform hardware imaging and asset management.
  • Monitor and manage IT service tickets, SLAs, and ITSM systems.
  • Work closely with internal stakeholders to ensure seamless IT support.
Qualifications:
  • 8+ years of experience in IT support.
  • Advanced knowledge of TCP/IP, Linux OS, and Windows Operating Systems.
  • Strong expertise in networking, hardware stacks, firewalls, and security protocols.
  • Proficiency in Microsoft Intune and Azure administration.
  • Demonstrated experience in IT asset management and imaging.
  • ITIL and ITSM experience, with a strong understanding of SLA management.
  • Ability to manage stakeholder expectations and provide effective IT solutions.


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