Desktop Support Specialist

2 weeks ago


Sydney, New South Wales, Australia Chandler Macleod Full time

About the Role:

  • This is an exciting opportunity to join a team of IT professionals as a Desktop Support Specialist, where you will be responsible for providing level 2 support to clients.

About You:

  • We are looking for an experienced technician with a strong background in Windows 10/11 operating systems.

Responsibilities and Accountabilities:

  • Windows Support:
    • Provide technical assistance for Windows 10/11 systems, including installation, configuration, and basic troubleshooting.
  • Software Installation:
    • Install and troubleshoot software on user computers, ensuring smooth operation and resolving issues promptly.
  • Printer Support:
    • Install and troubleshoot Canon printers, ensuring proper setup and connectivity.
  • Network Support:
    • Perform network patch cabling in Communications Rooms, including connections to patch panels.
  • Stakeholder Communication:
    • Serve as a liaison between IT and the business, effectively communicating technical issues to non-technical stakeholders.
  • Incident Management:
    • Utilize Incident/Request Management systems to manage and resolve support tickets efficiently (Level 2 Support).

Requirements:

  • Strong exposure to Windows 10/11 operating systems.
  • Experience in software installation and basic troubleshooting.
  • Knowledge of printer installation (specifically Canon) and troubleshooting.
  • Familiarity with network patch cabling and Coms Room setups.
  • Excellent interpersonal and communication skills.
  • Experience with Incident/Request Management systems for ticket management and closure.
  • Some after-hours and weekend work may be required as directed by the ICT Lead Site Coordinator.

Why Chandler Macleod?

  • We offer a competitive salary package, with an estimated $80,000 - $110,000 per annum, depending on experience.

At Chandler Macleod, we value our employees and strive to create a diverse and inclusive workplace culture.

  • We provide opportunities for professional growth and development through tailored career paths and training programs.
  • We have a strong commitment to social responsibility and community involvement.
  • We promote work-life balance and offer flexible working arrangements.


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