Vendor Support Specialist
4 weeks ago
About the Role
Ventia is seeking a Vendor Support Coordinator to join our team in Adelaide, South Australia. This is a permanent full-time opportunity working Monday to Friday.
Key Responsibilities
- Manage customer service software, Freshdesk, to allocate tickets, track performance targets, and report setup errors.
- Use Freshdesk to troubleshoot system issues, maintain data integrity, and review claims against contract requirements.
- Assist subcontractors with work order management, drive compliance, and identify process improvements.
- Report ticket errors to the Subcontractor Manager to resolve issues and prevent future problems.
Requirements
- Knowledge of Freshdesk or similar ticketing databases.
- Experience with Rapid Global, Panorama, and/or SAP.
- Ability to troubleshoot IT errors, finance knowledge advantageous.
- Attention to detail, ability to multitask, and prioritize tasks in a fast-paced environment.
- Demonstrated interpersonal communication skills and the ability to work as a member of a team.
About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of critical assets in local communities. We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest minds.
Our Values
We value diversity, inclusivity, and respect for the communities we operate in. We are committed to providing a safe and positive environment that offers equal opportunities for individuals from all backgrounds.
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