Client Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $110,000

We're seeking an experienced Client Support Specialist to join our team.

About the Role

This is a key position responsible for delivering exceptional client service, resolving technical issues, and ensuring seamless day-to-day operations. The ideal candidate will possess excellent problem-solving skills, be proactive in identifying solutions, and have a strong customer-centric approach.

Key Responsibilities
  • Respond promptly to all client tickets, providing timely and effective resolutions.
  • Analyze root causes of issues and develop actionable plans to prevent future occurrences.
  • Maintain accurate records of client interactions and technical support activities.
  • Collaborate with internal stakeholders to resolve complex technical issues.
Requirements

To be successful in this role, you'll need:

  • 3-5 years of experience in desktop support or a related field.
  • Demonstrated expertise in troubleshooting and resolving technical issues.
  • Excellent communication and interpersonal skills.
  • A customer-focused mindset and ability to work in a fast-paced environment.

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