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Machine Learning Software Developer Canva
2 weeks ago
Overview
">- At Canva, we believe that supporting our users is a thrilling and intricate puzzle to solve.
- Our mission is to ensure that every user feels empowered and heard, especially when we're aiming to scale our user base to an incredible 1 billion.
The Role
">- In this role, you will partner with leadership on developing an AI/ML strategy and roadmap to improve the customer support experience.
- Be accountable for delivering primary identified opportunities in UV, partnering with product and engineering teams.
- Lead the ML development of a natural language understanding/processing system integrating seamlessly into the Canva Product.
- Collaborate with MLEs across the organisation to tap into existing ML capabilities and/or work on cross-organisation problems and solutions.
About the Team
">- We are proud to have recently released a milestone of our LLM-powered help system for customer support.
- We are the first conversational AI product at Canva.
Required Skills and Qualifications
">- You have more than 5 years of industry experience in the machine learning/software engineering role with a Product/SaaS company.
- You have experience with industry-level high-scale Natural Language Systems.
- You have strong coding proficiency in Python (note that interviews will be in Python).
- You are familiar with several of the following: TensorFlow, PyTorch, scikit-learn, Langchain, and Huggingface.
