IT Support Specialist
4 weeks ago
About This Role
The IT Support Specialist will provide technical assistance to internal users in the APAC region, both onshore and offshore. This is a unique opportunity to develop your skills and grow your IT career in a global company like Diamond Offshore.
Key Responsibilities
- Provide Level 1 and Level 2 IT support to internal users in the APAC region
- Setup and configure end-user computers, including installing software and performing updates
- Perform basic LAN/WAN configuration and IT network support
- New employee IT setup, including setting up monitors, laptops/desktops, printers, and phones
- Perform office moves of IT equipment for end-users
- Troubleshoot Microsoft Windows issues for end-users, including printing, software application, and browsing issues
- Create and enable/disable end-user accounts on the Active Directory domain
- Perform periodic IT communication room clean-up and general organization of IT equipment
Requirements
- A qualification in IT
- Minimum two years of IT support experience
- Strong technical knowledge and ability to resolve Windows 10/Microsoft Office 365 and other end-user software or applications
- Experience in providing phone/email IT support to end-users
- Strong communication skills and the ability to build relationships
About Diamond Offshore
Diamond Offshore is a leading provider of contract drilling services and fresh perspectives to anticipating and solving deepwater challenges globally. Headquartered in Houston, Texas, the Company maintains primary regional offices in Australia, Singapore, Brazil, and Scotland, with local offices in other countries as required to support operations.
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